Our commitment
We aim for this public website to meet Web Content Accessibility Guidelines (WCAG) 2.2 Level AA and the applicable requirements of the Accessibility for Ontarians with Disabilities Act and its regulations. Accessibility is an ongoing responsibility, especially when content or services change.
Accessibility features
- semantic headings, landmarks, lists, links, and tables;
- a keyboard-accessible navigation menu and visible focus indicators;
- a skip link to bypass repeated navigation;
- responsive layouts that work with zoom and text enlargement;
- text alternatives for meaningful images;
- colour contrast designed for readable text and controls;
- support for reduced-motion preferences; and
- no essential information conveyed by colour alone.
Known limitations
The separate customer panel may use a different interface and technology. If you encounter a barrier in the panel or need help completing an account task, contact support. We will work with you to provide the information or service through a suitable accessible method.
Feedback and accessible formats
Tell us what page or task caused difficulty, what technology you were using, and the format or accommodation that would help. Do not include a password or other sensitive credential.
Use the support contact form with the subject “Accessibility Request,” call 1-416-814-5537, or write to PO Box 68507 RPO Great Lakes, Brampton, ON L6R 0J8, Canada.
We will acknowledge accessibility feedback and provide an accessible format or communication support, on request, in consultation with the person making the request and at no additional cost where required by law.